Opening an account

Customer Take-on Forms

Every new client who wishes to make use Swift Micro Laboratories' services is required to complete a Customer Take-on Form and also open an account before any work can commence. Swift offers its clients the option of opening either a Prepaid (Cash) Account or a Credit Account. Simply download and complete the applicable form to apply for the facility which best suits your needs.

Prepaid (cash) Account

Customers wishing to do business on a cash basis may opt to open a Prepaid Account. A Prepaid Account may be your account of choice should you wish to make use of Swift’s services on a once-off basis, if you prefer not to be subjected to a credit check, or if you cannot provide current trade references.

To apply for a Prepaid Account, complete only page 1 of the Customer Take-on Form, sign and fax to us. A Prepaid Account will immediately be opened for you, as there are no trade checks. Please note that work cannot commence/no laboratory samples can be accepted from clients who do not have active accounts with Swift (new clients must therefore ensure that their Customer Take-on Forms reach us before a particular service is needed).

Once you have successfully opened the Prepaid Account, and you are ready to start using Swift’s services, follow these simple steps in order to avoid any delays:

1. Contact Swift’s Marketing & Technical Liaison Department in Cape Town (021 683 8436) or Midrand (011 805 4310) to discuss your exact needs and obtain a quotation.
2. Once you know exactly which tests or services you require and have discussed the applicable costs, a pro forma invoice will be faxed or e-mailed to you. (A Tax Invoice will follow once the service/analysis has been completed.)
3. On receipt of the pro forma, payment must be made by means of EFT or cash.
4. Swift must receive proof of payment before the service or testing of products commences.
   In the case of laboratory samples, proof of payment or cash payment may accompany samples. The laboratories may not accept samples without proof of payment.
   Similarly, no enrolments for training courses can be accepted, or bookings made for any of our hygiene or training services (including dates reserved for in-house training) before proof of payment has been received.

Credit Account

Customers who foresee using Swift's services regularly, or who do not want the inconvenience associated with having to prepay for services each time, may opt to open a Credit Account.

Both pages 1 and 2 of the Customer Take-On Form must be completed, signed and faxed to us. All the mandatory fields such as directors’ details and trade references must be completed in full. Once we receive the correctly completed forms, the necessary reference checks will be done. Should your credit application be successful, you will be informed by fax that your credit facility with Swift Micro Laboratories has been activated. You may then make use of any of Swift’s services. Should your company require the use of official purchase order numbers, such purchase orders must reach us before any work commences.

Once the analysis/service has been completed, an invoice will follow. In addition, a statement will also be mailed to you at the end of the month.

Payment is due strictly 30 days after statement date.