Customer Service

Overview

Swift Silliker (Pty) Ltd. t/a Mérieux NutriSciences is one of only a few commercial laboratories in South Africa who have a dedicated Customer Service Department. This department employs staff members who are dedicated exclusively to client service and technical assistance.

Each laboratory has a dedicated customer service team for day-to-day enquiries. Contact them at the following e-mail addresses:

Technical Support

Staff members in the Customer Service Department are formally qualified in the fields of Food Technology, Food Science, Biotechnology, Consumer Science, Medical Technology, Chemistry and Microbiology and have vast industry experience. Technical support services include the following:

  • Interpretation of test results and assistance with resultant COA's
  • Submission of samples
  • Problem solving for out-of-specification results
  • Developing tailor-made sampling/testing plans
  • Alerts, as per agreements, with specific customers

Request a Quotation

Please complete this online form to request a quotation or contact our Customer Service Department.