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Dear Valued Client

We are proud to announce the launch of a Laboratory Information Management System (LIMS) at our Chemistry Laboratory on 01 September 2014. As indicated by the name, this means all laboratory information (including customer and sample information, instrument records, analysts performing tests, methods used for a specific test, as well as approval of the sample’s test results) will be captured and managed electronically, improving traceability and efficiency.

 
HOW DOES THIS AFFECT YOU AS A SWIFT SILLIKER CUSTOMER?
   
THE LAB’S ACCREDITATION STATUS IS UNAFFECTED  
 

Careful attention has been paid during the design and development of the LIMS parameters to ensure compliance with regulations and requirements of our accreditation body, SANAS, and ISO IEC 17025.

 
TEST METHODS REMAIN UNCHANGED  
 

No changes to the way tests are being done or methods being used.

 
CERTIFICATES OF ANALYSIS (COA’S)  
 

Aside from the new look (minor cosmetic changes), the information detailed in the Chemistry COA remains, in essence, unchanged - except for the following:

  • Results are now reported per sample, i.e. a separate report (with unique COA number) is issued for each sample.
  • Multiple samples on one sample submission form will still be logged/grouped in one project, and this Project Number will reflect on each of the individual COA’s, giving you traceability of projects/groups of samples
  • For enquiries: When querying a result of a specific sample, we encourage you to quote the unique COA number (shorter numeral) for easiest reference.
  • Only one signature will appear on the COA in future. The automated LIMS process requires 2 mandatory levels of approval (firstly by the analysts, and secondly by the SANAS-approved, authorised signatory). For simplicity, only the final signature will be displayed on the COA.
 
SUBMISSION OF SAMPLES  
 
  • To fully utilise the benefits of LIMS, we request and encourage customers to submit test requests to the laboratory electronically.
  • Customers who are not specifically required to use their own sample request forms, are requested to use Swift Silliker’s sample submission form (available from Chemistry Customer Service or on our web-site www.swift.co.za) and to submit it to the laboratory via e-mail (prior to the arrival of samples where possible). Electronic requests can be forwarded to za-chem@mxns.com. This will fast track the sample registration process, meaning that analyses will start within a shorter period from the time of sample receipt. It also means that your results will be released quicker!
  • It is extremely important that the sample descriptions and details given are correct, to ensure correct reflection thereof on the Laboratory Report (COA).
 

To ensure that YOU benefit fully from the improved efficiencies and advantages associated with the implementation of our LIMS, we encourage you to CONTACT US should you need any further information or assistance with sample request forms or test reports, or if you experience ANY problems during the roll-out period.

 

Please contact the Technical Specialists in our Chemistry Customer Service Department:
Telephone: 011 805 4310
E-mail: za-Chem@mxns.com
Chemistry SARF (Sample Analysis Request Form)

 
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